Shipping, Returns & Refunds

This page explains how ShopoLah handles delivery, cancellations, returns and refunds. It should be read together with our Terms & Conditions.

1. Order review and processing

Every ShopoLah order is manually reviewed before it is confirmed. After confirmation, we place your order with our supplier. You will receive email updates as your order status changes.

2. Delivery time

Delivery times are estimates, not guaranteed dates. They depend on the product, the shipping method used, and customs or courier handling. International shipments can take longer than local ones. Once your order ships, a courier name and tracking number will be shared with you where available.

3. Delivery charges

Any delivery charge is confirmed by our team during order review, before your order is shipped.

4. Cancelling an order

You can request cancellation from your profile while the order is still awaiting review. Once an order has been confirmed and placed with the supplier, it may no longer be possible to cancel.

5. Damaged, wrong or defective items

If your item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Please include your order ID and clear photos or a short video of the item and its packaging.

6. Returns and exchanges

Approved returns and exchanges are arranged through our team after we review your report. Please do not send any item back before we confirm the return method, as unapproved returns may not be accepted.

7. Refunds

Approved refunds are returned using the payment method you used for the order, or another method we agree with you. We aim to complete approved refunds within 7–10 business days.

8. Contact us

For help with any order, use the Contact option on our website and include your order ID.